Returns & Refund Policy
At Curtain Supplier, customer satisfaction is important to us. We take pride in delivering high-quality curtains and professional installation services across Dubai. This Returns & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.
1. Eligibility for Returns
We accept returns under the following conditions:
- The product delivered is damaged, defective, or incorrect
- The issue is reported within 24 hours of delivery
- The item is unused, in its original condition, and includes all original packaging
Our team may request photos or videos as proof before processing your return request.
2. Non-Returnable Items
Due to the customized nature of our products, the following items are non-returnable:
- Custom-made curtains (tailored sizes, fabrics, or designs)
- Curtains that have been altered as per customer request
- Products that have been installed or used
- Items damaged due to misuse, improper handling, or external factors
3. Refund Policy
Refunds are applicable in the following cases:
- The product is confirmed to be defective or damaged upon delivery
- The wrong item was delivered and cannot be replaced
Refund Process:
- Once approved, refunds will be processed within 5–10 business days
- Refunds will be issued through the original payment method (where applicable)
4. Exchange Policy
We offer exchanges in the following situations:
- You received an incorrect curtain product
- The delivered item has a manufacturing defect
Exchanges are subject to product availability. If the requested replacement is unavailable, a refund may be issued instead.
5. Order Cancellation
- Orders can be canceled before production or processing begins
- Once a custom curtain order enters production, it cannot be canceled or refunded
- Ready-made curtain orders may be canceled within a limited time after placing the order
6. Installation & Service Refunds
- Installation and alteration service charges are non-refundable once the service is completed
- If there is an issue with installation, we will arrange a correction visit where applicable
7. Return Process
To request a return or refund:
- Contact our support team within 24 hours of delivery
- Provide your order details and issue description
- Share supporting images/videos (if required)
- Our team will review and guide you through the next steps
8. Inspection & Approval
- All returned items will be inspected by our team
- Refunds or exchanges will be approved only after verification of the issue
- Curtain Supplier reserves the right to reject returns that do not meet the policy criteria
9. Shipping Costs for Returns
- If the return is due to our error (damaged or incorrect product), we will cover the return cost
- For other eligible returns (if any), shipping charges may apply
10. Contact Us
For any return or refund requests, feel free to contact us:
Curtain Supplier
Al Ameed Plaza, Al Asayel St, Al Quoz 4, Dubai
Email: info@curtainsupplier.ae
Phone: +971 50 213 6026