Shipping & Delivery
At Curtain Supplier, we are committed to delivering high-quality curtains Dubai and providing reliable installation services. This Shipping & Delivery Policy explains how we handle order processing, delivery timelines, and installation coordination for our valued customers.
1. Order Processing Time
- All curtain orders are processed after confirmation and, where required, receipt of advance payment.
- Ready-made curtains are typically processed within 1–3 business days.
- Custom-made curtains (including tailored sizes, fabrics, and designs) may take 5–10 business days, depending on complexity and fabric availability.
You will be informed about the estimated timeline at the time of order confirmation.
2. Delivery Areas
We currently offer delivery services across:
- Dubai (all major residential and commercial areas)
For delivery requests outside Dubai, please contact our team for availability and additional charges.
3. Delivery Timeframes
- Standard delivery is completed within 2–5 business days after order processing.
- Custom curtain orders may require additional time for stitching, finishing, and quality checks.
- Delivery timelines may vary during peak seasons, public holidays, or due to unforeseen circumstances.
4. Curtain Installation Services
For customers who choose our installation services:
- Delivery and installation can be scheduled together for convenience
- Our team will coordinate a suitable time for on-site installation
- Customers are required to ensure access to the location at the scheduled time
Our professional installers ensure proper fitting and finishing for all curtain types.
5. Delivery Charges
- Delivery charges may vary depending on:
- Location within Dubai
- Order size and quantity
- Type of service (delivery only or delivery with installation)
Final delivery costs will be communicated during order confirmation.
6. Order Tracking & Communication
- Once your order is confirmed, our team will stay in touch via phone or email regarding:
- Order status
- Expected delivery date
- Installation scheduling (if applicable)
7. Delays in Delivery
While we strive to meet all delivery timelines, delays may occur due to:
- Fabric availability or supplier delays
- Customization complexity
- Weather conditions or logistics issues
In such cases, we will inform you promptly and provide an updated delivery schedule.
8. Receiving Your Order
- Please inspect your curtains upon delivery.
- If there are any issues (damage, incorrect product, or missing items), notify us immediately.
- Any concerns should be reported within 24 hours of delivery.
9. Failed Delivery Attempts
- If the customer is unavailable at the scheduled delivery time, re-delivery may be arranged.
- Additional charges may apply for repeated delivery attempts.
10. Special Handling for Custom Curtains
- Custom-made curtains are handled with extra care to maintain fabric quality and finishing.
- These items are non-returnable unless there is a manufacturing defect.
11. Contact for Delivery Support
If you have any questions about shipping, delivery, or installation, feel free to contact us:
Curtain Supplier
Dubai, UAE
Email: info@curtainsupplier.ae
Phone: +971 50 213 6026